UI Calibratorby Mellnx

Support

Email us at uix@mellnx.com

Common Topics

Installation

  • Install from the Chrome Web Store or Microsoft Edge Add-ons (links will appear once listings are approved).
  • Click the extension action icon in your browser toolbar to activate UI Calibrator on the current page.
  • The extension only starts when you click the browser toolbar button; within the same tab, a same-origin reload or navigation keeps the session active, while switching sites or closing the tab stops it. It never reads content from other pages.

Activation & License

  • After purchase, click “Activate” in the extension panel and enter your license key.
  • Your license works across Chrome and Edge on multiple devices, within the activation limit.
  • License validation requires an internet connection during activation and periodic re-checks.

Export & Trial

  • You get 8 free successful exports (Copy CSS, Copy JSON, Save CSS, Save JSON).
  • Selecting, adjusting, previewing, undo/redo, reset, and saving calibration states do not consume trial credits.
  • Only successful export completions count — failed or cancelled actions are not deducted.

Privacy & Data

  • Calibration data stays in your browser by default. UI Calibrator only sends data when you explicitly activate or validate a License, or when you choose to submit a Feedback report.
  • The extension uses the activeTab, scripting, and storage permissions, plus host access to https://uix.mellnx.com/* — the Mellnx server address used for License activation and validation and for Feedback reports.
  • See our Privacy Policy for full details.

Reporting an Issue

The fastest way to report a problem is the Report issue button inside the extension panel — it sends a report with technical diagnostics included, and you may submit anonymously. Email remains available as a direct contact path.

When contacting support by email, please include:

  • Browser (Chrome or Edge) and version
  • UI Calibrator version (shown in the extension panel)
  • Steps to reproduce the issue
  • What you expected vs. what happened

Important

Do not send webpage private content, complete DOM snapshots, API keys, passwords, or customer data via email. Only describe the issue and share non-sensitive details.

Contact

uix@mellnx.com